Our Commitment to you...

Summary of Changes
Policy Current Previously
Best Price Guarantee 5% Off Competitor's Lower Price Not Offered
Return Window 150 Days 30 Days
Restocking Fee Waived Within 14 Days, 10% After 14 Days 15%<
Handling Fee None! $4.99

BaseballMonkey Best Price Guarantee

At BaseballMonkey.com we have the largest selection of baseball, slowpitch & fastpitch equipment and best pricing in the industry. If for some reason you've found an advertised price from one of our specified competitors, that is lower than any identical product currently in stock that we sell on BaseballMonkey.com (even if it is only a $.01 lower) - we'll beat their advertised price by 5%! This policy does not extend to orders with coupons or products that are covered by a manufacturer's Minimum Advertised Price policy. Requests for Price Matching must be made at the time an order is placed using the method described below; requests for Price Matches over the phone will not be honored. Requests for Price Matching must be made for the identical product (this includes, but is not limited to: size, width, color, pattern, etc.).

To apply for a price adjustment, please follow these three easy steps:

  • Add the products that you would like to price match to your shopping cart
  • Enclose the competitor's product page address (URL) and the price in the comments box of your order (see example below)
  • Fill out the order form and submit your order!

We will verify the price and modify your order if all conditions are satisfied. If the price match is denied, we will contact you for further instruction.

Changes to our Shipping Policy

We have eliminated our handling fee on all orders and adopted a simple shipping structure for all orders.

Standard Shipping Methods Delivery Time Starting at:
Ground 5-7 Business Days $9.99
Express Shipping Methods Delivery Time  
3 Day Select 3 Business Days Real-Time Shipping Quote
2nd Day Air 2 Business Days Real-Time Shipping Quote
Next Day Air 1 Business Day Real-Time Shipping Quote
Next Day Air
(Saturday Delivery)
1 Business Day Real-Time Shipping Quote
Please Note: Orders shipping to Alaska, Hawaii and US Territories will incur an additional $5 shipping charge.

Changes to our Return Policy

We want you to feel completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item within 150 days from the original date or purchase. Items that are returned within 14 days of receipt will not incur a restocking. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be the new condition and included with the return. Please make sure the items you wish to return meet these criteria prior to proceeding. Some restrictions may apply.

Items not eligible for Returns or Exchanges:

  • Unwrapped Bats - Do not unwrap a bat until you are certain it is the correct size & weight
  • Jocks and Undergarments - Due to the personal nature of the product and hygiene
  • Special Orders, Custom Orders, Team Orders or other Special Accommodations
  • Customized Products
  • Clearance Items
  • Blemished Items
  • Mystery Products

Refunds:

We will waive the restocking fee if an eligible product is returned to BaseballMonkey within 14 days of delivery; after this all other returns will be subject to a 10% restocking fee. Please view our Return Policy for a list of what is considered ineligible for Return. The customer is responsible for the actual price of shipping even if the shipping was free or discounted. In some cases the actual price of shipping may exceed the amount originally charged for shipping.

Example: If a customer placed an order for $279.99 that includes free ground shipping and chooses to return the entire order after 14 days, the customer would be responsible for a restocking fee of 10% ($27.99) and the base ground shipping charge of $11.99, resulting in a refund of $237.01. If the customer returned the equipment within 14 days of receipt, only a shipping charge of $11.99 would be deducted from the refund.

Returns on Order With Free Shipping
Returned Within 14 Days After 14 Days
Returned Product $279.99 $279.99
Restocking Fee Waived -$27.99
Free Shipping -$11.99 -$11.99
Total Refund $268.00 $240.01
Returns on Order With Paid Shipping
Returned Within 14 Days After 14 Days
Returned Product $279.99 $279.99
Restocking Fee Waived -$27.99
     
Total Refund $279.99 $252.00

We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit statement. Exchanges for other product or requests for store credit will not be assessed a restocking fee.

Bongo International Shipping Now Available!

BaseballMonkey.com has partnered with Bongo International to provide shipping services to our customers worldwide. Bongo International provides our international customers with their very own US shipping address. Once you have a US shipping address, you will be able to make purchases with us as well as other US based online retailers who participate with Bongo International. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders. International customers can save up to 82% off typical international shipping rates by following these four easy steps:

  • Register with Bongo and receive a U.S. shipping address.
  • Enter the Bongo address as both your billing and shipping address.
  • Use the credit card that you have on file with Bongo as the payment method.
  • Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

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