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Contact Us

Contact Information

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Need Help? We're here for you!

Here at Baseball Monkey, we're known for our unrivaled customer service. We're friendly, knowledgeable, and efficient. Please feel free to call us at one of the phone numbers listed below if you have any questions regarding an order, shipping, products and returns. We offer a variety of contact methods; you can call us using the telephone, e-mail us or utilize our interactive chat. If you are trying to track your package, please visit our Order Status page.

Due to the volume of e-mails we receive, it may take up to 24 hours for Customer Service to review your e-mail. Please note that due to our incredibly fast order processing times, once your order is placed we will be unable to make any changes to your order. Please double check your order and make sure all the information is correct before placing your order.

In addition to E-Mail and Telephone, you may also use Live Chat to contact Baseball Monkey Customer Service. Live Chat has different hours of operation from our Telephone Customer Service.

Customer Service Phone Numbers

  • Customer Service: (888) 771 3111
  • International Orders: (214) 383 8892
  • Warranty Issues: (214) 383-8861

Customer Service Hours of Operation

  • Monday - Friday: 7AM - 6PM Central
  • Saturday: 8AM - 5PM Central (Extended Hours through December 21st)
  • Sunday: Live Chat from 9AM - 4PM (Telephones are closed)

Holidays, Closures & Half Days:

The Warehouse & Customer Service Department will be closed on the following days:

  • Sunday, April 21st, 2019 - Easter Sunday [CLOSED]
  • Monday, May 27th, 2019 - Memorial Day [OPEN UNTIL 1PM CENTRAL]
  • Thursday, July 4th, 2019 - Independence Day [CLOSED]
  • Monday, September 2nd, 2019 - Labor Day [CLOSED]
  • Wednesday, November 27th, 2019 - Day Before Thanksgiving [OPEN UNTIL 1PM CENTRAL]
  • Thursday, November 28th, 2019 - Thanksgiving Day [CLOSED]
  • Tuesday, December 24th, 2019 - Christmas Eve [OPEN UNTIL 1PM CENTRAL]
  • Wednesday, December 25th, 2019 - Christmas Day [CLOSED]
  • Wednesday, January 1st, 2020 - New Year's Day [CLOSED]